Opaque Web practices among low-cost carriers
نویسندگان
چکیده
منابع مشابه
Questioning the Use of Opaque Web Practices Among Low-Cost Airline Carriers
Modest attention has been given to the subtle ethical issues of ‘best practice’ on the Internet, such as the exploitation of Web technologies to inhibit or avoid customer service. Increasingly, some firms are using Websites to create distance between themselves and their consumers in specific areas of their operations, while simultaneously developing excellence in sales transaction completion v...
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ژورنال
عنوان ژورنال: Journal of Air Transport Management
سال: 2009
ISSN: 0969-6997
DOI: 10.1016/j.jairtraman.2009.02.003